Terms

Terms of service

What you get, what we expect, and what happens when something goes wrong.

Draft. These terms describe how the product is intended to work. They have not been drafted or reviewed by a lawyer and are not enforceable as they stand. Have them reviewed before trading on them.

What you are buying

Two separate things: a physical card, which is yours outright once delivered, and a period of service that keeps your profile resolving. They are tracked separately throughout. If the service lapses, the card remains your property and resumes working when you renew. We will not require you to buy new hardware to restart a plan.

Your account

You are responsible for what your profile shows and for keeping your password to yourself. Usernames are first come, first served, with names that impersonate MARK, collide with our routes, or exist to impersonate someone else held back or reclaimed.

Acceptable use

Do not use MARK to impersonate a person or organisation, to harass anyone, to distribute malware, or to host content that is illegal where you or your visitors are. We remove profiles that do, and we will disable a card that is being used that way. Anyone can report a profile without an account.

Cards

Report a card lost and we disable it, which stops it opening your profile immediately. A replacement carries your profile across. Cards issued by an organisation belong to that organisation: it can disable or reassign them, including when you leave. Your personal MARK account is unaffected by that.

Payment and refunds

Prices are in Naira and charged through our payment provider. Before a card enters production we will refund an order in full. After it has been personalised and printed we cannot resell it, so refunds at that stage are handled case by case — ask, and we will be reasonable about it.

Availability

We aim to keep the service up and to keep card resolution fast, because a card that does not open in front of another person is worse than no card. We do not currently offer a contractual uptime guarantee on standard plans. Enterprise agreements can include one.

Ending it

You can stop using MARK at any time and ask us to close your account and erase your data. We may suspend an account that breaches the acceptable use section above, and will say why when we do.